Client Services Associate
Ideal Candidate Profile
The ideal candidate has a passion for direct client service work done primarily over the phone, experience, and comfort working with people of diverse backgrounds. They will be detail-oriented, have strong interpersonal skills, and be able to work independently and collaboratively as part of a larger team.
An empathetic individual who works to understand the unique needs of Open Arms’ diverse clientele and embodies the inclusive mindset of Open Arms, driving forward its mission to build community and provide client-centered care.
A dedicated, hardworking professional excited and willing to learn and grow with the position.
A creative thinker who can adapt to the changing needs of Open Arms clients and is excited to bring forward new ideas about how Open Arms can best support its client community.
A detail-oriented individual who understands the importance of accurate and timely data entry and is skilled in ensuring all client files and paperwork are meticulously maintained.
A flexible individual who excels in a rapidly changing, fast-paced environment and is passionate about and committed to Open Arms’s mission, vision, and values.
A hands-on team player who is comfortable in their work and happy to support other organizational needs.
Requirements:
- Experience and demonstrated excellence in customer service or direct client services.
- Bilingual language skills in Spanish, Hmong, or Somali are strongly preferred but not required.
- Education and/or experience in clinical settings, social work, case management, and/or client advocacy are strongly preferred.
- Familiarity with insurance processing is a plus.
- Demonstrated interest in and ability to work directly with people living with critical illnesses.
- Strong administrative/computer skills and excellent organizational skills.
- Strong ability to work independently and collaboratively as part of a team.
- Strong ability to multi-task and work in a fast-paced, high-pressure setting.
- Understanding of the importance of client confidentiality.
- Ability to maintain composure during difficult circumstances and consistently provide calm, compassionate care to people in crisis.
- Excellent verbal communication skills and outstanding human relations skills.
- Ability to be energized and contribute to a positive team environment.
- Personal presence that garners respect from clients, volunteers, and the community.
- Knowledge of Microsoft Office Suite and Windows, understanding of and experience with databases.
- Active driver’s license and reliable transportation; ability to use personal vehicle to conduct in-person client visits as needed.
- Ability to adhere to attendance and punctuality requirements to meet time-sensitive client and business needs.
- Flexibility to work occasional evenings and weekends.
- Flexibility to work at two different worksites.
- Sensitivity and commitment to diversity and ability to work respectfully with co-workers, clients, and community members.
- A passion for the mission and values of Open Arms.
Reports to: Client Services Manager
Location: Minneapolis and St. Paul, MN
Pay Rate: $22.00 per hour.
Hours: 40 hours per week
Go HERE to learn more about Open Arms.
If you are interested in this opportunity and would like to join the amazing Open Arms team, please send resume and cover letter detailing pertinent experience to:
Open Arms of Minnesota Human Resources
Email: [email protected]
Fax: 612.872.0866
Mail: 2500 Bloomington Avenue S, Minneapolis MN 55404
